How to Compare Commercial Roadside Assistance Plans

You already know what a valuable resource a good roadside assistance plan can be, but with the myriad of different programs to choose from, how do you compare companies in order to make the best decision for your company and its employees?

Choosing the plan that costs the lowest, is one option, but the odds of receiving poor quality service from a company who is scrimping everywhere they can in order to provide cheap coverage is also more likely to provide shoddy service. They might pay low wages to their customer service representatives who are more likely to be untrained and less concerned about the customer on the other end of the line. They will probably use towing companies who may not have the best drivers or up to date equipment. The saying is often true: you get what you pay for.

So how do you find the plan that offers the best value and will cater to your budget without compromising on service?

Compare all services provided by each company. Which services are the most important for your company's needs? What is the mileage limit for towing? If you or your driver has to be towed over that limit, what is the charge? Lockout service: What is the amount that will be covered if keys need to be retrieved from the company vehicle? Does the plan cover tire exchange and battery service (jumpstart)? Does the plan cover fuel delivery if a vehicle runs out of gas, and how much fuel will you receive? Are the number of service calls limited per year? If so, how many doe you get? Does the company offer trip and routing service? What is the average response time when an emergency occurs? Call the company's emergency assistance number. How long does it take before you reach a live person? Is the representative friendly, knowledgeable, and willing to answer any of your questions? Search online reviews to determine the quality of service that the company's past and present customers have received.

The time it takes to assure that you'll be covered by the best commercial roadside assistance plan, is well worth the effort. It can save you money as well as help to ensure your employees are safe should a company vehicle become disabled.

By finding the right roadside assistance program for your commercial vehicles, you'll be setting up your company, and its employees for greater success.